what drives us
The combination of logistics expertise and software intelligence.
REVERSYS
Our History
Based in northern France, a key region for retail and distance selling, Reversys is the result of a meeting between two experts with complementary backgrounds. The first specialises in supply chain and flow organisation, while the second specialises in the development of digital and collaborative solutions.
Together, they worked on a major e-commerce project and came to a simple conclusion: returns were being handled in a manual, inefficient and costly manner, even though they are crucial to customer satisfaction.
Driven by a shared entrepreneurial spirit, they decided to create a solution to simplify, improve the reliability and enhance the value of this stage. This collaboration gave rise to Reversys, a name that combines the words “Reverse” and “System” to embody its mission: to transform a recurring problem into a real opportunity for players in connected commerce.
Our vision
We aim to transform reverse logistics into a key competitive advantage by optimising and simplifying every step of the returns process, while improving customer satisfaction and loyalty..
We aim to support connected commerce players with an agile, reliable and innovative solution, placing reverse logistics at the heart of the circular economy and sustainable growth.
Our Mission
Product returns are no longer a simple logistical formality; they are a decisive moment in the customer experience. While the act of purchasing online should be smooth and reassuring, the returns process should be just as seamless. However, this step is too often perceived as a costly and time-consuming constraint.
At Reversys, we see things differently. We believe that returns can become a powerful lever for trust and loyalty, transforming potential disappointment into a positive experience that strengthens the bond with your brand.
Our mission is simple and ambitious: to make reverse logistics a real competitive advantage. We help e-merchants, retailers and logistics providers optimise every stage of this process so that it is no longer a source of costs, but an opportunity for growth and differentiation in an increasingly competitive market.
Our Solution
Reversys is a collaborative SaaS solution designed to centralise and manage all your product returns. From the customer’s online declaration to the refund or exchange, each step is coordinated to ensure maximum fluidity and performance.
With Reversys, you can turn your returns process into an asset for your business. Our solution allows you to benefit from:
Complete end-to-end traceability, leaving nothing to chance.
Significantly reduced processing times, optimising your operations.
Automated and transparent communication with your customers, strengthening their trust.
Intuitive interfaces tailored to each role in the return chain.
Detailed reports to analyse the causes of returns and make informed decisions.
We help your business manage returns more easily, efficiently, and transparently for the customer.
Our Values
At Reversys, our approach goes far beyond simple technology. Our development and vision are guided by clear principles that are at the heart of our identity and our service offering.
Agility: We have designed a flexible solution that constantly evolves with our customers’ needs and market trends. We listen carefully so that we can adapt and offer relevant features, ensuring that our platform always remains at the forefront of connected commerce.
Reliability: The trust of our partners is essential. That is why we are committed to offering secure, transparent and sustainable processes. Our technology ensures complete traceability, from the return declaration to its final processing, for seamless management.
Proximity: We are not just service providers. We are partners. We focus on attentive support and building relationships based on trust to better understand the unique challenges of each company and help them achieve their goals.
Innovation: Innovation is in our DNA. We are constantly looking for new ways to optimise reverse logistics. Our continuous improvement approach allows us to remain relevant and respond to the complex challenges of connected commerce.
Our Impact
By streamlining and simplifying returns management, Reversys offers retail businesses a new perspective. The goal is simple: to transform this stage into a lever for growth and competitiveness.
operational
Significantly reduce your operational costs and optimise the efficiency of your teams.
Analyses
Better analyse the reasons for returns and understand your customers’ expectations.
customer
Sustainably strengthen satisfaction and loyalty by making the return a key moment in the customer experience.
At Reversys, we believe that product returns are no longer an obstacle, but an opportunity. They are a chance to create a positive post-purchase experience and set yourself apart in the market.
Our References
Our Articles :
Optimising your product returns without losing control: finding the right balance.
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