What drives us:
Combining logistics expertise and software intelligence.
Our history
Based in Northern France, a key region for retail and distance selling, Reversys is the fruit of the meeting of two experts with complementary backgrounds. The first specialises in supply chain and flow organisation, the second in the development of digital and collaborative solutions.
Together, they worked on a major e-commerce project and came to a simple conclusion: returns were being managed in a traditional, inefficient and costly way, despite the fact that they are crucial to customer satisfaction.
Driven by the same entrepreneurial spirit, they decided to create a solution that would simplify this stage, make it more reliable and add value. The result is Reversys, a name that combines the words “Reverse” and “System” to embody the company’s mission: to transform a recurring problem into a genuine opportunity for those involved in connected commerce.
Our mission
Product returns are no longer a simple logistical formality, but a decisive moment in the customer experience. Just as the act of buying online should be smooth and reassuring, so should the returns process. Yet all too often, this stage is perceived as a costly and time-consuming constraint.
At Reversys, we see things differently. We believe that feedback can become a powerful driver of trust and loyalty, turning a potential disappointment into a positive experience that strengthens the bond with your brand.
Our mission is both simple and ambitious: to turn reverse logistics into a genuine competitive advantage. We help e-tailers, retailers and logistics providers to optimise every stage of this process so that it is no longer a source of costs, but an opportunity for growth and differentiation in an increasingly competitive market.
Our solution
Reversys is a collaborative SaaS solution designed to centralise and manage all your product returns. From the online declaration by the customer to the refund or exchange, each stage is coordinated to guarantee maximum fluidity and performance.
With Reversys, you can turn your returns process into an asset for your company. Our solution enables you to benefit from :
Complete end-to-end traceability, so nothing is left to chance.
Significantly reduced processing times, optimising your operations.
Automated, transparent communication with your customers, boosting their confidence.
Intuitive interfaces tailored to each link in the return chain.
Detailed reporting to analyse the causes of returns and make informed decisions.
We help your company to manage returns more easily, efficiently and transparently for the customer.
Our values
At Reversys, our approach goes far beyond technology. Our development and our vision are guided by clear principles that are at the heart of our identity and our service offering.
Agility: We’ve designed a flexible solution that constantly evolves with our customers’ needs and market trends. We listen to our customers to adapt and offer relevant features, ensuring that our platform always remains at the cutting edge of connected commerce.
Reliability: The trust of our partners is essential. That’s why we are committed to offering secure, transparent and sustainable processes. Our technology ensures complete traceability, from the declaration of the return to its final processing, for seamless management.
Proximity: We’re not just service providers. We are partners. We rely on attentive support and a relationship of trust to better understand the unique challenges of each company and help them achieve their objectives.
Innovation: Innovation is in our DNA. We are constantly looking for new ways to optimise reverse logistics. Our continuous improvement approach enables us to remain relevant and meet the complex challenges of connected commerce.
Our impact
By streamlining and simplifying returns management, Reversys offers retailers a new perspective. The aim is simple: to transform this stage into a lever for growth and competitiveness.
With our solution, you can :
Significantly reduce your operating costs and optimise the efficiency of your teams.
Better analyse the causes of returns and understand your customers’ expectations.
Strengthen customer satisfaction and loyalty over the long term, by making returns a key part of the customer experience.
At Reversys, we believe that product returns are no longer a hindrance, but an opportunity. It’s an opportunity to create a positive post-purchase experience and differentiate yourself in the marketplace.
Our references
Our solution and expertise recognised by the leaders in e-commerce
our articles :
Reverse Logistics:
A strategic lever for business performance
Should reverse logistics be outsourced?
Optimising your product returns without losing control: finding the right balance.
Why reverse logistics boosts customer satisfaction
Turn your returns into a loyalty lever with well-controlled reverse logistics.
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