need
secure flows and exploit information
As a retailer, you face two major challenges. On the one hand, return fraud in all its forms directly erodes your margins: packages with falsified weights, label fraud, abusive returns of worn products, and even warehouse fraud. You need to secure your processes without penalising your reliable customers. On the other hand, every return is a goldmine of information. You need to leverage this data to improve your products, optimise your operations, and challenge your service providers in order to embark on a journey of continuous improvement.
Solution
Data at the service of your security and performance
Our platform is designed to address this dual challenge: protecting you against risks while transforming your feedback data into a powerful strategic lever.
Traceability and fraud prevention solutions
To combat various forms of fraud, we have developed concrete solutions. We implement rigorous traceability of products and operations to limit risks and challenge your partners. In addition, our platform can connect to expert services to retrieve a customer reliability score. This score allows you to adapt the process: you can select a more secure carrier for a high-risk customer or, conversely, trigger a faster refund for a reliable customer, thus guaranteeing them an excellent experience.
Strategic use of your returns data
Reversys collects a considerable amount of information on the reasons for returns, the actual condition of the products and the circumstances surrounding their return. This raw data is transformed into actionable insights for:
Improve your products: Identify recurring problems related to a supplier, a design flaw, or faulty initial packaging.
Optimise your marketing: Revise the visuals or descriptions on your website if you notice recurring returns due to product disappointment.
Monitor your operational KPIs: Track your performance (productivity, processing speed) to optimise your warehouse operations.
Challenge your service providers: Use concrete facts to evaluate the performance of your logistics partners.
benefits </span
- Significant reduction in losses related to return fraud (empty parcels, abusive returns, etc.).
- Securing the reimbursement process through customer reliability scoring.
- Maintain a premium customer experience for your low-risk customers.
- Improve the quality of your offering (products, packaging, product descriptions) by analysing the reasons for returns.
- Monitoring the performance of your service providers and logistics teams based on concrete data.
- Sustainable reduction in your return rate by addressing the root causes.
Our solution is designed for e-merchants and connected retailers, offering all the features necessary for comprehensive and efficient management of e-commerce returns.
We are here to listen to you
Key Figures on Our Impact
Concrete progress for our customers
Users
Productivity in logistics operations
every 24 seconds A return is processed with our solution
Customer reviews
Alexandre
Managing Director, SVS
(service provider for La Redoute)
Marc
Chief Information Officer
Léopold
Product Owner
Our references
contact us
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