Need
visibility, cost control and performance
As the driver of your supply chain, you face a constant challenge: returns transport is a major cost centre that can quickly impact your margins. You need absolute visibility to know where each product is at all times. You want to reduce the number of kilometres travelled, systematically choose the best transport option, and eliminate time wasted on time-consuming administrative tasks such as dispute management. In short, you need a solution that transforms transport management from a constraint into a lever for performance and savings.
Solution
intelligence at the service of your flows
Our platform incorporates a suite of powerful tools to give you complete control over your return transport flows, automating low value-added decisions and processes.
Intelligent routing for every return
At the heart of our solution is an intelligent carrier selection module, a true reverse OMS. Even before the return label is created, our system analyses the request according to multiple criteria (customer location, basket contents, product condition) and determines the best logistics route:
Cost and emissions optimisation: The platform automatically selects the most economical compatible carrier or the one with the lowest carbon footprint..
Reduced distances: The system intelligently directs the product to the nearest competent warehouse to the customer, minimising the distance travelled, even for products intended for repair or recycling.
You no longer simply choose a carrier; you define the most cost-effective transport strategy for each return shipment.
Full traceability and automated dispute management
Once the parcel is in transit, visibility is key. Reversys provides you with complete end-to-end traceability, from collection at the customer’s premises to its final destination (restocking, return to supplier, etc.). This clear overview allows you to immediately detect any anomalies or losses and pinpoint the source of the problem.
Above all, we put an end to manual dispute management. When a problem is attributed to the carrier, our system automatically creates a complete dispute file (including the condition of the product, photos, and all required information) and sends it directly to the carrier’s system. This process eliminates reporting delays, ensures rigorous follow-up, and can even go as far as automatic pre-invoicing of compensation.
A flexible and extensive network of carriers
Your logistics are unique, so your transport solution should be too. Reversys is an open platform designed for maximum flexibility.
Integrate your own contracts: You can easily connect carriers with whom you have already negotiated preferential rates.
Benefit from our coverage: For areas not covered or to find better options, access our extensive network of carriers and logistics partners.
This dual capability ensures that you can always select the optimal carrier based on your criteria (cost, product type, territorial coverage). For sensitive or high-value products, you can even assign specific carriers to guarantee a tailored service.
Benefits
- Direct reduction in transport costs through route optimisation and systematic selection of the best option.
- Considerable administrative time savings with the complete automation of carrier dispute management.
- Real-time visibility and control over 100% of your return flows.
- Maximum flexibility and logistical coverage, combining your carriers with our network of partners.
- Improve your carbon footprint by actively reducing the distances travelled.
Our solution is designed for e-merchants and connected retailers, offering all the features necessary for comprehensive and efficient management of e-commerce returns.
We are here to listen to you
Key Figures on Our Impact
Concrete progress for our customers
Users
Productivity in logistics operations
every 24 seconds A return is processed with our solution
Customer reviews
Alexandre
Managing Director, SVS
(service provider for La Redoute)
Marc
Chief Information Officer
Léopold
Product Owner
Our references
contact us
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