REVERSYS,
COLLABORATIVE RETURNS
MANAGEMENT PLATFORM
MAKING REVERSE LOGISTICS A LEVER FOR PERFORMANCE AND CIRCULARITY
A return customer experience that differentiates and builds loyalty
Reversys offers a differentiated returns experience for customers. E-commerce customers expect quick and easy returns, and this experience is a loyalty driver.
An intuitive return portal
- An easy-to-use returns portal is available to customers.
- Accessible directly from their customer area, customers will be able to declare the items they wish to return, specify the reason for the return or add comments and photos.
- You can offer them different transport services to best meet their needs.
- Integrated carrier label download and collection request.
Web back in shop
- As soon as the customer requests a return, this option can be offered.
- Simple, intuitive interface for sales teams.
Efficient customer care
- The platform ensures accurate tracking and effective communication with the customer throughout the returns process.
- Customers will be informed of the progress of their return at each stage.
- The department has a 360° view of events and information relating to each customer file.
Fast refunds
- Reversys speeds up reimbursements to improve customer satisfaction.
- The solution enables you to manage reimbursement rules in line with your commercial policy.
- It allows your customer service department to repay customers in advance when the situation so requires.
Optimising customer service and reverse logistics
Reversys is a collaborative SaaS solution designed for e-tailers, retailers and logistics providers. It optimises returns processes and reduces logistics costs.
A collaborative platform for fast and efficient information flow
- All information relating to returns is centralised in the returns file.
- Workflows between logistics, the customer service department and the administration department ensure that the operations to be carried out on the returns file run smoothly.
Optimised management of the end-to-end return flow
- Reversys acts as a reverse OMS and will define the destination of the return parcel, taking into account the rules defined with the company.
- At each stage of the return, Reversys directs the flow of goods according to their condition and the company’s logistics organisation.
Optimised returns process
- Reversys guides, secures and optimises warehouse operations thanks to an interface designed for the logistics industry.
- All warehouse activities (receiving, checking, palletising, repairing, forwarding) benefit from dedicated functionalities.
Complete traceability of flows and operations
- Reversys enables products to be traced from start to finish, from the declaration of the return to its entry into stock or its return to the manufacturer.
- All logistics operations are also fully traceable.
A responsible and sustainable approach
Reversys enables companies to develop a responsible reverse logistics supply chain.
Reducing the carbon footprint
- Thanks to its reverse OMS function, Reversys selects the most appropriate route, thereby reducing emissions linked to returns.
Second life management
- Thanks to intelligent sorting, products that cannot be given first choice can be directed to the appropriate stock, retail partner or recycler.
- All the information specific to a product and its condition is available for resale or repair.
Data-driven management
Reversys offers tools for analysing the performance and quality of returns.
Dashboards and reports
- The Dashboard and KPI’s allow you to accurately monitor operational performance and analyse the reasons for returns, return rates, etc.
- You can set the parameters for reports, their content, the frequency with which they are sent and their recipients.
Continuous improvement
- Reversys enables you to analyse the reasons for returns and identify areas for improvement
- Service quality can be accurately monitored to ensure a quality customer experience.
customer review
Alexandre
Co-fondateur
"Reversys isn't just a piece of software, there's a team behind it who know exactly what they're talking about (...) This knowledge of the field enables Reversys to anticipate the constraints of end users (...) With Reversys, training new employees at SVS is much quicker and getting to grips with the system is intuitive".
Marc
DSI de Petit Bateau
"They understand our logistics issues perfectly. Our choice was based not only on the technical aspects of the solution, but also on its business relevance, in line with our operational requirements".
Léopold
Product Owner Return
"We've had very positive feedback from our teams. They find it particularly useful to be able to see the history of returns and to have access to all traceability data from a single tool".
Our references
Our solution and expertise recognised by the leaders in e-commerce
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La société Smoosys traite vos données à caractère personnel dans le cadre de votre demande de contact. Le traitement a pour finalité, la gestion et le suivi de la relation avec les clients, prospects et fournisseurs. En savoir plus sur la gestion de vos données et vos droits.
our articles :
Why reverse logistics boosts customer satisfaction
Turn your returns into a loyalty lever with well-controlled reverse logistics.
Should reverse logistics be outsourced?
Optimising your product returns without losing control: finding the right balance.
