Need
Manage and track store returns
Your stores accumulate surplus stock or end-of-season items that need to be returned to the warehouse. Today, this process is often chaotic: products are mixed up in boxes, traceability is non-existent, and overall management is poor. Your warehouse cannot anticipate the workload or prioritise incoming items. You waste valuable time sorting items that should have been sorted upstream, and you struggle to keep track of shipments. You need a solution to structure this flow, improve traceability and optimise planning.
Solution
the "reverse store" solution
We have developed a module specifically designed to manage product flows from your points of sale back to your logistics centre, addressing issues of traceability, sorting and planning.
Guided movements and controlled flows
The Reverse Store module is an essential tool for sales teams handling returns. By providing them with accurate product information, it eliminates uncertainty and enables intelligent pre-sorting at the point of sale. This anticipation speeds up logistics operations and prioritisation of warehouse flows. Each container is also identified and tracked along with its contents, ensuring complete visibility of its journey to the warehouse.
Reliable end-to-end shipment tracking
As soon as the product is scanned and packed, it is tracked. You benefit from real-time shipment tracking, from the time the store declares the shipment to the actual receipt at the warehouse(s). This complete traceability makes it much easier to identify any lost boxes.
This traceability also transforms your organisation by enabling the transport manager to assess the volume to be handled and to communicate the necessary information to the warehouse(s) in order to forecast the upcoming workload and adapt resources accordingly.
Shared visibility forBetter organisation
The solution provides a clear overview of outstanding items at all levels: each store can track its own shipments, while a logistics manager at headquarters has a consolidated view of outstanding items from multiple stores. This shared visibility enables much better overall work organisation and effective prioritisation of items to be processed.
In addition, the system allows you to define the level of control at reception, depending on the nature of the products: a simple count for surplus stock, a thorough check for returns intended for resale online, or prioritisation for out-of-stock products.
Benefits
- Reduced sorting in the warehouse: Save valuable time during goods receipt thanks to pre-sorting carried out in-store.
- Reliability of traceability: Control your returns flow and reduce losses by knowing where each item is located.
- Warehouse resource optimisation: Anticipate receiving volumes and plan your workload accurately.
- Multi-level visibility: Give shops and support services the tools to manage shipments in progress.
- Better stock management: Ensure items are prioritised correctly (out-of-stock items vs end-of-season items vs surplus items) as soon as they leave the warehouse.
Our solution is designed for e-merchants and connected retailers, offering all the features necessary for comprehensive and efficient management of e-commerce returns.
We are here to listen to you
Key Figures on Our Impact
Concrete progress for our customers
Users
Productivity in logistics operations
every 24 seconds A return is processed with our solution
Customer reviews
Alexandre
Managing Director, SVS
(service provider for La Redoute)
Marc
Chief Information Officer
Léopold
Product Owner
Our references
contact us
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