Leading retailers testify
Discover how our customers have transformed their REVERSE LOGISTICS
C-Logistics (a Cdiscount subsidiary) optimises its operations with Reversys
As the logistics subsidiary of Cdiscount, the French e-commerce leader, C-Logistics manages multi-customer returns in a variety of sectors, including luxury goods, textiles and cosmetics, with complex and specific requirements.
The Reversys solution, which is both robust and flexible, has enabled them to unify returns management, improve traceability and monitor team productivity in real time.
The teams appreciate the centralised access to history and data, which facilitates decision-making.
This partnership has enabled C-Logistics to boost its operational efficiency and customer satisfaction.
“We were won over by Reversys’ highly operational approach (…) Their in-depth knowledge of logistics and returns processing was a real asset in meeting the requirements of a business like C-Logistics”.
Emmanuelle
Director of Development and B2B Project
Reversys, a central e-commerce returns management solution for Petit Bateau
An iconic brand of quality clothing for over 130 years, Petit Bateau was looking to standardise and centralise the management of its returns from France, Germany and Spain, in order to satisfy its customers and optimise the work of its logistics teams.
Petit Bateau chose Reversys software because the solution provides a cross-functional response to the needs of logistics and e-commerce.
Reversys has enabled Petit Bateau to improve reliability, efficiency and customer satisfaction.
“Petit Bateau employees benefit from a complete range of functions. This reduces errors and improves reliability (…) With just a few clicks, users can find information on customers and products, as well as dashboards and key performance indicators”.
Marie
Methods Manager
La Redoute relies on Reversys to manage and trace returns
For more than 180 years, La Redoute has been embellishing family life and making French style accessible to as many people as possible. Today, La Redoute has its own stores in more than 7 countries and generates 40% of its turnover internationally.
La Redoute has chosen Reversys to handle all its returns logistics operations for homeware products from France, Germany, Portugal, Switzerland, Benelux, etc. Reversys ensures total control and traceability of the flow, from receipt in the warehouse through to return to stock or return to the manufacturer, including the repair stages.
SVS, a company specialising in e-commerce returns management for “home” furniture products, has been operating on behalf of La Redoute with the Reversys solution since 2018.
“Reversys isn’t just a piece of software, there’s a team behind it who know exactly what they’re talking about (…) This knowledge of the field enables Reversys to anticipate the constraints of end users (…) With Reversys, training new employees at SVS is much quicker and getting to grips with the system is intuitive”.
Alexandre
Chief Executive Officer of SVS
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