svs testifies
SVS x Reversys: “It’s the story of a meeting at just the right time”
SVS is a company specialising in the management of bulky returns, particularly furniture. It handles the receipt, quality control and restocking of these items. To do this, SVS needs a solution that is both comprehensive and flexible, capable of meeting its customers’ diverse requirements. It has found a reliable partner in Reversys.
SVS, the specialists in bulky returns
Founded in 2014, SVS specialises in managing returns for the furniture retail sector. On behalf of its clients, it handles the receipt of returns, quality control, reconditioning and restocking. “We give products a second new lease of life,” explains Alexandre Simoes, co-founder of SVS.
Each of its clients has specific requirements, which results in varying demands in terms of reverse logistics. To meet these needs, SVS set out to find a mature, business-oriented solution. They therefore turned to Reversys to manage their clients’ returns.
Why did you choose Reversys?
As explained earlier, SVS needed a solution specifically designed for returns management and capable of meeting stringent and varied requirements. According to Alexandre Simoes, “with Reversys, it was an instant match”. Both the solution and the support offered by Reversys won over SVS and its customers alike.
The first key strength noted by SVS was Reversys’s industry expertise. Dealing with contacts who understand the business on the ground is a real asset when integrating a new solution. Furthermore, Reversys’s powerful and comprehensive features enabled them to meet their customers’ varied expectations.
Local support
The collaboration between SVS and Reversys has been characterised by close working relationships and responsiveness. These are two essential factors in ensuring a smooth and rapid integration. Alexandre Simoes notes a genuine spirit of partnership between Reversys and SVS. “Reversys isn’t just a piece of software; there’s a team behind it that knows exactly what it’s talking about”.
This practical knowledge enables Reversys to anticipate the challenges faced by end users. “Some staff were wary of switching tools, but now we wouldn’t go back.” With Reversys, training new employees at SVS is much quicker and getting to grips with the system is intuitive.
“We give our customers much more”
Before Reversys, the SVS teams processed returns manually, which made sharing information considerably more complicated as well as being very time-consuming. Today, they collect and transmit a much greater wealth of data. This enables them to offer higher-quality services and to carry out quality control remotely, quickly and more comprehensively.
“Whenever a major client calls on us, we can no longer imagine doing without Reversys,” adds Alexandre Simoes. This solution is capable of handling a greater volume of data with much more information and improved traceability. This new way of working leads to satisfaction not only for the client, but also for the teams who use it on a daily basis.
A wealth of powerful features
Today, SVS uses Reversys for both returns management and order fulfilment. One of the key features for this is the ability to specify which components of a product are in good condition. Reversys then calculates which complete products can be assembled and resold.
The feature most frequently used by the SVS teams is the photo of the product to be inspected. For each return, the user has access to photos, which makes it easier to check that the product complies with specifications. This helps to minimise errors relating to products or colours, for example. Thanks to Reversys, they have improved productivity and reliability during quality control.
SVS has found a trusted partner in Reversys to support them on a day-to-day basis. Together, they raise awareness amongst businesses of the value of returns management in terms of customer satisfaction. This is a real mark of trust for the consumer. Don’t wait any longer – take action now!